Support Services

Data Agility offers the Victorian health market a 24 x 7 integration support service by bringing together our expertise and experience gained through similar engagements for other clients, with a capacity to meet the fluctuating demand. We bring:

• An established 24 x 7 support team with healthcare experience and integration expertise
• Partnerships with relevant vendors and solution suppliers including Sun
• Expertise in developing and maintaining HL7 messages, ICAN and Java CAPS technology

Data Agility offers this support in a number of ways; Fully Managed, At Call or a combination of both. A common arrangement is a Fully Managed Operation support with At Call application or interface development

One benefit of this premium service is the monitoring and pro-active resolution of issues, i.e. fix it before it breaks. Data Agility will also be able to act on behalf of your organisation when dealing with vendors as required ensuring uptime and currency of the supported application or integration. This service will enable Data Agility to ensure the platform remains running, with the aim to reducing the number of overall support incidents.

Data Agility’s support service is provided in two ways:

• Error-Call-Rectify
• Proactive error identification.

This service provides the security of having support on hand when required, by providing pay-per-call arrangement.

Data Agility has a dedicated support line and a call logging system (JIRA) that ensures notification to the most appropriate resource in the most time effective manner. JIRA also produces reporting and statistical data that can be used to track error trends, and ensure SLA adherence.