One benefit of this premium service is the monitoring and pro-active resolution of issues, i.e. fix it before it breaks. Data Agility will also be able to act on behalf of your organisation when dealing with vendors as required ensuring uptime and currency of the supported application or integration. This service will enable Data Agility to ensure the platform remains running, with the aim to reducing the number of overall support incidents.

Data Agility’s support service is provided in two ways:

• Error-Call-Rectify
• Proactive error identification.